Customer Service Employee of the Yearin association with

The Grand Jersey Health Club and Spa Team

Nominee: The Grand Jersey Health Club and Spa Team

Nominated by: Salome Donnelly

A TEAM have been nominated for Customer Service Employee of the Year because of ‘their professional interactions with their warm welcoming smiles, are helpful, efficient, and go the extra mile to enhance the quality service provided by Grand Jersey Hotel and Spa.’

Salome Donnelly, who has regularly made use of the Grand Jersey in St Helier throughout the years, nominated the ‘wonderful people’ who work at the health club and Spa, added that the staff are ‘knowledgeable about the service offered and provided’ and that they ‘actively listen, are responsive to feedback, and are patient when dealing with a variety of situations.’

On one of her more recent visits, Ms Donnelly was impressed that the man working behind the desk was able to identify and greet by name everyone that came in: ‘I think that’s awesome! Acknowledging them as a person rather than a client.’

She added: ‘Sometimes if you go to a spa and gym you don’t have a connection with the team, but I find they get to know you and your likes and dislikes and are able to cater to you and meet your needs.’

Ms Donnelly felt that each staff member brings individual qualities to the Health Club and Spa, ‘I think if you tried to separate and fracture them as a team it wouldn’t work.’

She also thinks that the fact that the staff are always smiling goes far to make the experience pleasant. ‘I think it adds a different environment and creates a “can do” attitude rather than adding negativity.’

Other Finalists

AJ Merchant

Anna Marciszewska

Becky Hay and Jenny Bradshaw

Bob Stelian

Callum Webb

David Alves

Dawn Barrette

Debra Weber

Kathryn Oetting and the staff of Lloyds Pharmacy on the Parade

Magda Blazejewska

Manuel Henriques

Milton Freitas

Nicki Alexandre

Peter Katana

Roger Timlin

TAF Tyre & Exhaust Centre

The staff at La Collette Green Waste Facility and Reuse and Recycling Centre