Nominee: Magda Blazejewska
Nominated by: Roger Charles Goodwin
A PREMIER account service manager at the HSBC in St Helier has been nominated for Customer Service Employee of the Year because she restored the ‘faith and trust in HSBC’ of her clients.
Magda Blazejewska was nominated by Roger Charles Goodwin, who has been with HSBC since 2006, and said he was at a point where he and his wife were about to register a formal complaint against HSBC and change banks, due to the poor quality of the ‘very impersonal’ 24/7 telephone service which had been brought in following the withdrawal of branch-based relationship manager in May 2017. However, in February of this year he and his wife were introduced to Ms Blazejewska, because of her ‘pleasant, helpful, sympathetic, and efficient way of dealing with our day-to-day problems.’
Mr Goodwin said that Ms Blazejewska’s ‘attitude and approach’ were ‘really quite refreshing,’ and that what really impressed him about her approach to customer service is that ‘she is obviously a great believer in face to face contact,’ something Mr Goodwin feels is essential, as it ‘means that she gets to the root of problems’ quicker and more easily. He said that Ms Blazejewska was ‘very good at being proactive and heading off problems early on’ and that ‘if you bring something up with her, she actions it pretty quickly.’
He added that Ms Blazejewska was ‘appreciative of issues’ and that he and his wife felt like their feedback actually went somewhere, and that their complaints were being listened to, rather than ignored.
Ms Blazejewska is also quick to warn of any new scams that are going around, letting you know when you need to be on your guard, and he feels these warnings are especially important for older generations who may need more guidance than younger people with a firmer grasp on technology.