Nominee: Kathryn Oetting and the staff of Lloyds Pharmacy on the Parade
Nominated by: Frank Ronksley
STAFF from a local pharmacy that are ‘so nice and so helpful’ have been nominated for Customer Service Employees of the Year by customers that have been attending the chemist for over 30 years.
Frank Ronksley nominated the staff at Lloyds Pharmacy on the Parade in St Helier, led by Kathryn Oetting, because of the pleasurable experience they turn visiting the pharmacy into.
It’s a shop where customers can feel welcome, according to Mr Ronksley, who at 80 years old moves more slowly than he used to and wants to take his time, and Lloyd’s pharmacy have the ‘right attitude for you’ and are ‘always pleasant,’ letting you take things at your own pace, dealing with customers and waiting until you’re gone from the counter before looking to the next customer to serve, rather than rushing you.
The presentation of a shop is also important for creating a pleasant atmosphere, says Mr Ronksley, who said that the pharmacy is always clean, with the staff always smartly dressed and polite.
He said that ‘nearly all the staff know your name,’ and ‘if I can’t see what I want they’ll find it for me and bring it to me.’ When Mr Ronksley still had his dog, the staff even remembered the dog’s name, and would ask him about how it was doing while serving him. He feels that having a conversation with customers while working is an essential part of customer service that many places have lost.
Mr Ronksley believes more places should follow Lloyd’s example in how to give good customer service because ‘if a person is nice when you take stuff to them, and pleasant, and talks to you, it makes you want to go back to them,’ and Mr Ronksley’s three decades of dedication to this pharmacy speaks volumes of the quality of service he’s received.
He added: ‘I wish them all the best.’