Nominee: Callum Webb
Nominated by: Jacky Hows
JERSEY Museum’s ‘Cavalry in the shape of Callum’ has been nominated for Customer Service Employee of the Year.
Jacky Hows went down to Jersey Museum to pay for one of Jersey heritage’s tours, because, as she put it: ‘I’m old and doubt I am savvy enough to use on-line payments safely.’ However, when she arrived at the Museum to pay in cash, the staff at the desk told her that this method of payment wasn’t possible, and that you had to pay online.
Ms Hows didn’t like being ‘faced with the prospect of not being able to go on one of the tours,’ so asked the staff on the desk if there was any other way of paying. That’s when Callum Webb, Ms Hows’ nominee, came down and ‘stopped the problem in its tracks.’ He was able to help Ms Hows make the payment from her card, having previously helped others facing similar situations like Ms Hows.
In her nomination of Mr Webb, Ms Hows gave Jersey Museum an ‘A*’ for having ‘helpful staff like Callum.’
While solving her problem Ms Hows said that Mr Webb didn’t make her feel like a nuisance, and understood why she was worried, reassuring her that he could handle the problem, and that she could safely pay for the tour through his computer.
What also made Mr Webb’s assistance an instance of quality customer service was his ‘very good attitude’ and obvious ‘enthusiasm for what he does.’ Ms Hows said that as an employee, Mr Webb ‘represents the attitude this company has’ and is thankful for the ‘good breadth of ability in the organisation’ that allows Jersey Heritage to accommodate a variety of clients.
Satisfied, Ms Hows was able to go on her tour of Jersey Heritage’s Cold War bunker, which she said was ‘brilliant.’