Customer Service Employee of the Year

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THIS award is to recognise a person or company which consistently offers outstanding levels of customer service.

The winner could be anything from an outstanding call-centre team to an individual working in a large store. It may even be a one-man-band business which goes that extra mile, or an individual in a small store who offers something different and helps bring a community together.

Word spreads fast in Jersey, particularly about those businesses that get things wrong. This award is for those who go that step further in order to make sure that their customers are happy with the service they receive and want to keep returning.

Last year’s winner was Paulo Gouveia. With a cheery smile for all his customers, Paulo has become a much-loved employee at the Beaumont Co-op Post Office. In his role as postmaster, customers can always rely on him for a helpful tip and will always leave feeling satisfied. 

The sponsor

Tanzy Cherry, Director, Cherry Godfrey

Why are you keen to be involved in the Pride of Jersey awards again this year?
‘Pride of Jersey is such a valuable event for Jersey. It brings the whole community together we are honoured to be involved'. 

Why is it important to recognise individuals who do good for the community in Jersey?
‘In the age of the internet, it is often easy to forget the local benefits of our island’s services. By recognising individuals who represent all the positives in Jersey, we are able to recognise the positives of the island as a whole.'

What is it about this category that associates well with your company brand, image or ethos?
‘This category is so important to us at Cherry Godfrey as this is everything we ask our employees to strive for. As a customer focused business in the local community we understand the importance of great customer service and it is a fantastic opportunity to celebrate the individuals who have gone the extra mile.'

What will you be looking for in this year’s winner?
‘We want to honour an individual who has exceeded all expectation, who has delivered the excellent customer service that customers deserve and who has made a difference in the local community.'

Finalists

Co-op Locale Grouville

John McHardy

Tony the Bartender, The Revere Hotel